Frequently Asked Questions

1) What is the status of my order? 
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.
2) Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the help-desk.
Where do you ship? We currently ship in the United-States, and Canada.
For shipping outside of these countries, please reach out to our support through our help-desk.
3) How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 1-2 days
- Canada: 1-1 days
4) What payment methods do you accept?
You can purchase on our website using a debit or credit card. We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
5) Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, and CAD.
6) Do you offer fast shipping?
We offer fast shipping on a select number of countries:
- United-States: 24h ($14)
- Canada: 24h (14$)
7) How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
8) What if I'm not home?
If you're not home, a new delivery will be performed the next day by our delivery executive.
9) Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request.
11) Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
12) Are returns free?
Returns within the Canada are free. You can refer to the delivery paper within your package to perform organize your return.
Returns from outside of the Canada are the responsibility of the buyer.
13) Do you have physical stores?
We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada.
14) Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request